Opiniator and Atlas Partner for Property Management

In the fast-paced world of property management, timely communication and swift problem resolution are essential for maintaining operational efficiency and tenant satisfaction.

To elevate our service quality and responsiveness, Atlas Facilities Maintenance, which started as a janitorial company in Portland, is proud to partner with Opiniator, a cutting-edge digital feedback tool. This collaboration ensures property managers and clients experience seamless communication and rapid action for building maintenance, commercial cleaning, and overall comprehensive facilities maintenance accross our client’s sites.

What is Opiniator?

Opiniator is an innovative digital comment card designed for brick-and-mortar businesses, delivered as a SaaS platform that leverages visitors’ own cell phones. It allows businesses to gather real-time, actionable feedback via SMS, web, or QR code surveys, enhancing visitor satisfaction by ensuring that feedback can be provided on the spot. Opiniator’s comprehensive system alerts staff as soon as feedback is submitted, enabling prompt action and efficient issue resolution.

I had the pleasure of speaking with their founder, Matt Selbie, who emphasized how Opiniator’s technology benefits property managers, offices, healthcare facilities, public buildings and more, by ensuring quick response and improved service.

Why Atlas Chose Opiniator

At Atlas Facilities Maintenance, our commitment is to provide clients with ease of mind through reliable and proactive services. We chose Opiniator to enhance this commitment in the following ways:

Real-Time Problem Reporting

Property managers can instantly report any maintenance issues by scanning a QR code or using SMS, ensuring that feedback is received immediately and our team can act quickly.

Enhanced Responsiveness

Opiniator’s system sends instant alerts to our team, minimizing response time and enabling swift, on-site services. Property managers benefit from a streamlined maintenance process and improved service quality.

Ease and Convenience

Feedback can be provided using any device and input type, at any point in the customer journey. This flexibility means maximum convenience for property managers and higher response rates.

Accessibility for All

Opiniator supports multiple languages, including English and Spanish, ensuring that feedback is accessible to a diverse range of clients and users.

Benefits for Property Managers

Property managers face constant demands and need dependable partners who can adapt to their fast-moving environment. Here’s how our partnership with Opiniator benefits them:

• Ease of Use: With simple QR code scans or SMS options, reporting issues has never been easier.
• Peace of Mind: Knowing that reports trigger immediate responses provides property managers with confidence that their properties will remain well-maintained.
• Higher Response Rates: The ability to provide feedback using any device, at any time, means more engagement and valuable insights.

Looking Ahead

We currently have Opiniator running at The Yard at Montavilla and Harmony Academy, demonstrating our commitment to providing seamless, real-time feedback solutions at key client sites.

We’re excited about our partnership with Opiniator and the added value it brings to our clients. By leveraging this real-time feedback system, Atlas Facilities Maintenance reaffirms our dedication to transparency, responsiveness, and providing peace of mind to property managers and stakeholders across schools, retail businesses, multifamily properties, and more. Our specialized services, including landscaping, carpet cleaning, and window washing, further enhance our comprehensive approach to facilities maintenance.

As property management continues to evolve, the importance of effective communication and rapid response grows. With Opiniator’s innovative feedback system, Atlas Facilities Maintenance is well-positioned to meet these demands, ensuring that our clients receive the high-quality facilities maintenance service they deserve. We look forward to a fruitful partnership that enhances your experience and keeps your properties running smoothly.